At Financial Aid Ltd we respect your right to privacy, and we work rigorously to ensure that all data and information provided by, or about, our customers is held securely and is properly protected.
We will only use information held about you lawfully in accordance with the terms of the Data Protection Act 1998.
You may give us information about yourself by filling in application or other forms (whether off-line or online), or by entering into correspondence with us. This includes information you provide when you make enquires or proceed with an application, such as your name, address, date of birth, banking information, email address, telephone number and identification documents.
On each visit you make to our website we may automatically collect technical information about your visit including, but not limited to, the IP address used to connect your computer to the internet, your operating system platform, your browser type, and the pages viewed. This type of information is not used on an individual basis and is only gathered automatically on an aggregated basis.
In addition to any personal information that you give to us, we also work closely with third parties (including for example credit reference agencies, existing lenders or others) and we may gather information about you from them.
Using your personal information
We use the information held about you in the following ways:
• to verify your identity
• to allow us provide you with information and services you request from us
• to notify you about changes to our service
• to carry out our obligations that may arise from any contracts entered into between you and Financial Aid Ltd
• to process any application for finance on your behalf
• to determine your eligibility (and if suitable) to provide, or permit associated third parties to provide you with promotional material on a particular product or service. (see below for further information)
Information on how to opt-out can be found in our ‘Contacting You’ section below. to ensure our website is presented in the most effective manner for you, and as part of our efforts to keep our website safe and secure.
We may combine information we receive about you from other services with the information you provide to us.
Sharing information with third parties
We are committed to maintaining high standards of anti-money laundering and fraud prevention. Therefore, where we are under a duty to do so, we will share your personal data in order to comply with legal obligations. We may share your information with certain law enforcement, fraud protection agencies, and credit reference agencies.
In addition, it may be necessary for Financial Aid Ltd to share your information with carefully selected third parties to assist us in providing services to you. These services can include the provision of software, database storage, identification check and credit search software.
Where it is necessary for us to share information in such circumstances, our non-affiliated third party service providers shall store your data confidentially and we shall take reasonable care to ensure that it is only used for the purposes of providing services as directed by Financial Aid Ltd.
Where you provide your express consent we may disclose your personal information to third parties to fulfil your instructions.
We do not sell or share your details with companies outside of Financial Aid Ltd. for marketing purposes. If you do receive any unsolicited marketing from other companies that you think you shouldn’t be, you can prevent this by contacting us through our Telephone, or Fax Preference Services, who are contactable at the following telephone numbers:
Telephone Preference Service – +4478 722 28216,
Fax Preference Service – +4475 416 25400,
We and selected third parties will contact you by telephone, email or post for the purposes of our dealings with you.
We may also contact you to inform you about products and services which we believe may be of interest to you. You can opt-out of receiving marketing material by contacting us at email@example.com
Where we store your information
Information we hold about you may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). It may also be processed by parties operating outside the EEA who work for Financial Aid Ltd. or one of our partners. Such parties may engage in amongst other things, the processing of your details and the provision of support services in relation to your dealings with us.
By submitting your personal information, you agree to this data transfer, storage and processing.
We endeavor to protect your personal data but cannot fully guarantee the complete security of transmitted data, and as such any transmission is made at your own risk. We do always employ sophisticated high-level secure encryption technology to protect sensitive and private data that you submit to us online.
This includes the use of an industry-leading form submission / digital document signing technology to ensure security of information transmitted as part of our application process. We use this technology to reduce the risk of your data being intercepted by unauthorized persons during transmission.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
Financial Aid Ltd. uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.
You can disable the storage of cookies on your computer, but blocking cookies may have a negative impact upon the usability of some websites.
Access to information
You have the right to access information held about you. We are legally obliged to send you a copy of this information at your request. If you wish to make a request for this information please do so in writing to the following contact
FAO: Information Officer,
Financial Aid Ltd